FAQ
Products
For products FAQ, please proceed to the individual product page.
Orders
Simply add to cart the items you want and checkout.
Sure, write in to us. We’ll manually create your order and send you the payment link.
We ships really fast, do write in to us at cs@jib.sg as soon as possible.
An order email will be sent to your registered email address (or the email address you keyed in during checkout). Kindly check your inbox or spam folder.
Payment
Singapore Dollar (SGD) $.
We accept credit cards from MasterCard, Visa, and American Express.
If you are using a device and browser compatible with Apple Pay and Google Pay, there will be additional buttons shown on products and cart page where you are able to checkout with these payment methods.
Strictly no refund policy for any case. Kindly check your order details and products suitability before placing the order.
Shipping & Delivery
| Free delivery | Shipping charges if no free delivery | |
| Singapore | Order amount ≥$50 | $4.50 |
| West Malaysia | Order amount ≥$100 | $12 |
| United States | Order amount ≥$300 | $50 |
| International | Write to us at hello@koreahomeliving.com | |
We dispatch out fast within 1-2 work days and our third-party courier will deliver within:
- Singapore: 2-3 work days
- West Malaysia: 3-6 work days
- United States: 10-14 work days
Delivery may have slight delays during peak festive period (i.e Christmas/New Year)
Tracking is available and send to your email when we dispatch. Do check your junk folder if it’s not in your inbox.
Warranty
Yes, all products sold by Korea Home Living are covered with warranty. Learn more from our our warranty policy.
